Private transfer to Medellín Airport

1️⃣ Booking confirmation
Once the reservation is made through Viator, the customer receives an immediate confirmation with all the details of the service. The team reviews the information and organizes the transfer according to the date, time and place of collection selected.

2️⃣ Collection of passenger information
After booking, the customer is asked for key information such as flight number (for airport pick-ups), arrival or departure time, hotel address, Airbnb or residence, number of passengers and luggage. This allows efficient service planning.

3️⃣ Flight monitoring (airport pickups)
For pick-up services at José María Córdova International Airport, real-time flight monitoring is performed. In case of delays or early arrivals, the pick-up time is automatically adjusted to ensure that the driver is present at the time of arrival.

4️⃣ Driver assignment and vehicle preparation
A professional driver is assigned in advance. The selected vehicle (sedan or SUV) is prepared, cleaned and checked to offer a comfortable, safe and air-conditioned transfer.

5️⃣ Pick-up service
At the scheduled time:
For airport pick-ups, the driver will meet passengers at the designated arrivals area.
For hotel, Airbnb or residence pickups, the driver will arrive at the indicated address on time.
The driver will assist with the luggage and confirm the destination before starting the tour.

6️⃣ Private transfer
The service is 100% private, exclusive for the reserved group. The journey takes place directly, safely and without unnecessary stops or shared services.

7️⃣ Arrival at destination
Passengers are dropped off directly at the hotel, Airbnb, private residence or airport terminal, ending the service efficiently and smoothly.

8️⃣ Customer service
During service, the team remains available through Viator to provide assistance and ensure a reliable, high-quality experience.