Accessibility Statement

Our Commitment

Troia Travel is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve these goals.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Troia Travel is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We are actively working to improve accessibility across our entire website.

Accessibility Features

We have implemented the following accessibility features on our website:

• Keyboard Navigation: Our website can be navigated using only a keyboard, without the need for a mouse
• Alt Text: Images on our site include descriptive alt text to provide context for screen readers
• Heading Structure: Our pages use proper heading hierarchy (H1, H2, H3) for easy navigation
• Color Contrast: We maintain sufficient color contrast ratios to ensure text is readable
• Focus Indicators: Interactive elements have visible focus indicators for keyboard users
• Text Resizing: Text can be resized using browser zoom controls up to 200% without loss of functionality
• Form Labels: All form fields have associated labels for screen reader users

Known Issues and Limitations

Despite our best efforts to ensure accessibility, there may be some limitations:

• Some third-party content, such as maps or embedded tour booking widgets, may not be fully accessible
• Older content may not meet current accessibility standards, but we are working to update it
• Some interactive elements may require additional work to be fully accessible

We are actively working to address these issues and improve accessibility across our entire platform.

Feedback

We welcome your feedback on the accessibility of Troia Travel. Please let us know if you encounter accessibility barriers:

• Email: accessibility@troiatravel.com
• Phone: Available upon request
• Postal Address: Troia Travel, New York, United States

We try to respond to feedback within 5 business days.

Accessibility Support

If you need assistance accessing our website or making a booking, please contact our customer service team. We are happy to help:

• Provide information in alternative formats
• Assist with the booking process over the phone
• Address any specific accessibility concerns you may have

Third-Party Content

Some portions of our website may include content from third-party providers, including tour operators and activity providers. While we strive to work with partners who share our commitment to accessibility, we cannot guarantee the accessibility of all third-party content.

Assistive Technologies

We support the use of assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnifiers
• Speech recognition software
• Alternative input devices

Ongoing Efforts

Accessibility is an ongoing effort. We regularly review our website and work to improve accessibility by:

• Conducting regular accessibility audits
• Training our team on accessibility best practices
• Implementing user feedback and suggestions
• Staying current with accessibility guidelines and standards

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with:

• The U.S. Department of Justice (DOJ)
• The New York State Division of Human Rights

Contact Us

For accessibility-related inquiries or to report accessibility issues:

Troia Travel
New York, United States
Email: accessibility@troiatravel.com
Website: www.troiatravel.com